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Refund Policy

A legal disclaimer

Monarch Integration Partner, LLC (“Monarch,” “we,” “our,” or “us”) provides behavioral healthcare consulting services exclusively to business clients. This policy outlines our approach to refunds, requests for adjustments, and related client rights and responsibilities.

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By engaging our services, you acknowledge and agree that Monarch operates as a business-to-business (B2B) service provider. Paid retainers, contracted amounts, and fees for services rendered are non-refundable except as expressly stated in this policy or the signed service agreement.

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This Refund Policy should be read in conjunction with the terms of your Master Services Agreement, Engagement Letter, or Contract. In the event of any conflict between this policy and your signed contract, the contract shall control.

General Policy

  • All paid retainers and contracted fees are due and payable as outlined in your contract and are non-refundable.

  • If a client is dissatisfied with services delivered, they may request:

    • Resubmission of the deliverable(s)

    • Corrections or adjustments to submitted work

  • Clients may also exercise their rights under the termination clause in the signed contract.

Conditions for Refund or Adjustment

Refunds or credits may be considered only in the following circumstances:

  1. Service Deficiency – The delivered work did not reasonably conform to the agreed scope of work, and Monarch is unable to correct the deficiency after one resubmission attempt.

  2. Non-Performance by Monarch – We did not provide the agreed deliverable(s) within the contractual timeframe and did not obtain prior written approval for an extension.

No refund or credit will be issued for:

  • Changes in client priorities or internal restructuring

  • Delays caused by client inaction, missing information, or lack of timely feedback

  • Disagreements over strategic direction after work has commenced

  • Work performed that meets the agreed deliverable requirements

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Request Procedure

To request a refund or adjustment:

  1. Submit Written Request – Email connect@monarchintegration.com with “Refund/Adjustment Request” in the subject line.

  2. Include Supporting Details – Provide your company name, contract number (if applicable), description of the issue, and any relevant documentation.

  3. Resubmission Option – Monarch may request the opportunity to revise or resubmit the deliverable before considering a refund.

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Review Process & Timeframe

  • All refund or adjustment requests will be reviewed within 10 business days of receipt.

  • Monarch will issue a written response detailing the outcome and any approved refund or credit.

  • If a refund is approved, it will be processed within 15 business days after the decision.

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Governing Law

This policy and any disputes arising under it are governed by the laws of the State of Florida, in the county of Broward, without regard to its conflict-of-law principles.

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Contact Information

For any questions regarding this Refund Policy, please contact:

Monarch Integration Partner, LLC
Email: connect@monarchintegration.com

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